Policies:
Payment: For group classes, payment can be made at the end of the class by check, made payable to John Tyler and Associates, and given to your instructor for the total due. Alternately, you can come back to this site and pay by credit card, online e-check, or Paypal account debit.
Cancellations/rescheduling: Must be made 48 hours in advance or our course minimum stated above will apply.
Confirming number of group participants, no-show allowance and subsequent billing: 24-48 hours before the training date, our office will call to confirm the number of participants due to attend. We then base our staffing needs and equipment for your training on this figure. At the class, we allow a 20% "no show" attrition (2 for every 10) of your confirmation count. If beyond that, we will bill at 80% of your confirmed head count you gave us allowing 20% no show. We must also maintain our minimum class billing stated above if attendance drops less than our minimum. Prior JTA office management authorization is needed for this policy to be waived.
A TV-VCR or a TV-DVD is helpful to have on hand at your training, as we have a short video for first aid skills. It is not mandatory though. Please inform your instructor when he/she calls which type of unit: VHS or DVD you have on site, or that you don't have one, and we'll make arrangements if necessary. A flip chart or dry erase board can also be helpful, but not required.
Attire: It's fine for participants to wear comfortable clothes, and no note taking is necessary unless they want to.
Certifications: You will receive your certification cards right at the end of the class, and they are valid twice as long as Red Cross' 1 year CPR! We're a great value.
Replacement of certification cards: We strongly suggest you photo copy cards we issue so if the original gets lost, you have the copy for any licensing needs. If you need cards replaced, we charge $20 for the EMSA combo card or single child care card reissuing due to EMSA sticker fee cost. We charge $10 for non-childcare card replacement (one or both CPR/FA $10 together). Make payment on this site for the replacement cards using the "make supplemental payment" button, and put the following requested info on the form provided: the name(s) on the card (s), the date and place of the course, and the address where you want the replacements mailed. Once again, it's much easier to make a photo copy of your cards after class than do replacements. Thanks.
Parking: Please leave any special parking information, gate codes, etc. in the Client notes to office field above.
We look forward to providing you short, fun, and engaging classes, guaranteed or its free!